FAQs


Why hire an e bike? Is it right for me?

For a large number of people, it’s now the only way they can get out and about and enjoy the outdoors. The e bike certainly takes the strain off those sore joints that can no longer stand a lot of walking. Much less effort is required meaning you stay refreshed all day long.

If you have a medical condition, we do advise you to consult your medical practitioner first prior to booking. You may however be pleasantly surprised as to what the e bike can do for you.

We will make sure you are familiar with how to operate an e bike before departing on your day. Our Bush e Base has a large section where you can get comfortable with the bike before taking off on your adventure.

Our bike size range will fit people from around 5 foot (152 cm) and taller. Younger people will however require an adult to arrange the hire.

We will provide a map, a bike helmet and a lock for your bike.

We have purchased quality bikes to make your experience as pleasureable as possible. Some bike fitness is recommended to make the trip comfortable for you, especially if out for a long period.

Above all else however, you must understand the New Zealand road rules , and have basic bike riding skills.


How long can I hire an e bike for?

One hour to three hours, half a day (four hours) or full day (eight hours) are available.


What ID do I need to provide to hire an e bike?

A photo ID driver’s licence in English, International Drivers Permit or Passport must be shown before we can hire to you.


Do you require a bond?

No but we do require payment prior to the hire period commencing.


Where do I collect my e bike from?

From our Bush e Base at 105 Wharf Road, Coromandel just across from the Coromandel Four Square. We can deliver the bike to your accommodation or to the ferry, just enquire.


What do I need to know to be able to ride an e bike?

Its just like riding a standard bike, however, at any point you can choose to utilise the power. There are five levels of power and ten Shimano gears. You can choose the level and gear depending on preference or ease, keep pedalling and the bike will do the rest for you. For your safety the bike motor will cut out at 25 km/hr. It will still go faster than that, particularly downhill at which time we recommend using both rear and front brakes equally at the same time to avoid skidding.


Where can I ride with my e bike?

We have endeavoured to source good quality e bikes so you will have a truly enjoyable experience. The roads and tracks we recommend are certainly well within the scope of the Asgard. The Step through Reptila is however more suited for use as a town touring bike with limited use on the tracks.

We can provide you with maps at the time of hire. Please however indicate where you intend to take the bike on the Hiring Agreement so we can confirm the route is suitable. We will also need to understand your location should you become lost or get injured.

While some of the routes are on backcountry tracks, others are on sealed and unsealed roads which are used by other vehicles. While many of our roads are reasonably quiet, our township can get very busy so share with care and stay alert.


How long does the battery last?

There are a number of things to consider. It will very much depend on what setting you select, how much pedalling you do, how much climbing you do, your weight etc.  The range for most e bike batteries is between 40 – 65 kms.


What happens if the battery starts getting low?

We may allocate you a spare battery at the time of hire depending on the duration of the hire.  If you are close to home then you might just choose to pedal under your own power or use very low power. Otherwise, we can come and pick you up or give you a replacement battery to get you home.


What happens if I break down?

If you have a puncture, or your bike breaks down you will need to call our service phone number (027 405 1673) to arrange to be picked up or provided with a replacement bicycle. Please do not attempt to repair any punctures yourself. We do not provide puncture repair kits for a good reason. The bikes are reasonably heavy and can be very easily damaged if tipped upside down to remove wheels by those that are not used to handling an ebike.


Do I need to wear a helmet whilst riding my e bike?

Yes, under New Zealand law you absolutely must wear a helmet at all times when riding your e bike. We provide you with the helmet.


Am I insured?

Yes, insurance is included in the price.  You are covered for theft but will be responsible for the first $2,500 of the claim.


What do we provide?

A helmet, maps and a bike lock. The bikes come with an Intuvia Computer with a speedo and trip meter. We can also hire waterproof pannier bags for $10 each. These are very large with drop down sides. They can easily be removed from the bike should you wish to take them with you and come with a shoulder strap. For off road track riding, we will provide small First Aid Kits for those unexpected events.


What shall I bring?

It is advisable to bring some of the following items to make your day as enjoyable as possible. You may wish to bring your own backpack to carry things with you or you could hire a large waterproof pannier bag for $10 each.

  • Sunhat/cap/bandanna
  • Sunscreen
  • Sunglasses
  • Insect repellent
  • Togs and Towel. Both fresh and salt water swimming available
  • Cellphone
  • Credit Card/Cash
  • Camera
  • Rain jacket
  • Warm top depending on the season
  • Water bottle
  • Snacks or lunch
  • Small first aid kit
  • Sturdy shoes preferably with closed toes. We do not recommend using jandals
  • Casual clothes, but please do not wear clothes that could get caught in wheels or chains etc. Consider padded bike shorts for those longer days to get the best out of your ride
  • Bike gloves